6 December 2007

Mirror website was down for 2 days due to a server hardware failure.

10 May 2007

Website now indicates the current response time for us to reply to email messages.

28 January 2007

Mirror website was down for 12 hours.

9 November 2006

Minimum and maximum costs of our service now vary with our workload and editor availability.

14 August 2006

Removed the four default service levels from the cost and turnaround page, which now lists the cost for each available turnaround date.

8 July 2006

Hosting of main website moved to a new server (due to continuing denial-of-service attacks on the previous server).

6 July 2006

Added super-urgent service as a default service level to the cost and turnaround page.

26 June 2006

The server that hosts our main website is experiencing another denial-of-service attack. We are currently redirecting website and email accesses to our mirror website and email server.

20 June 2006

The server that hosts our main website was subject to a denial-of-service attack for approximately 24 hours, which rendered both the website and the associated email address inaccessible.

8 April 2006

The charges for turnarounds faster than that for our urgent service are now linearly interpolated between those for our urgent and super-urgent services (until now, all such turnarounds were uniformly charged at our super-urgent rate).

1 April 2006

Mirror website and email communications were down for 12 hours due to a planned upgrade of the hosting server.

17 March 2006

Reduced the maximum volume discount from 15% to 10%.

2 March 2006

Website hosted in New Zealand moved to the United States due to unreliability and poor service from the hosting company.

23 December 2005

Both payment systems were down for 4 hours due to a nationwide failure of the New Zealand EFTPOS network.

29 October 2005

Website hosted in the UK moved to New Zealand due to unreliability and poor service from the hosting company.

30 September 2005

One of our domain names is currently being used as a spoof return address for spam, as indicated by our receipt of bounced emails that have not reached their destinations (we experienced the same problem in August 2004). These mailings are not generated by either our computers nor those of the company that hosts this website, but instead are due to the Internet mail system allowing anyone to send out emails using any return address under any domain he or she wishes.

14 September 2005

Implemented volume discounts.

15 August 2005

End of the price reductions implemented on 12 July 2005.

12 July 2005

Temporary reductions in charges for the urgent, semi-urgent, and standard services (by 20%, 15%, and 10%, respectively).

4 July 2005

Added a webpage listing some of the journals in which ESE-edited manuscripts have been published.

20 May 2005

Job processing fee reduced from NZ$ 30 to NZ$ 20. Contact phone and fax numbers also changed.

6 May 2005

To ensure the reliability and availability of our service, we now have three independent websites (hosted on servers in New Zealand, the USA, and the UK) and three independent email addresses at which to contact us (hosted in New Zealand, the USA, and Switzerland). The status of each website and email address is available here.

30 April 2005

Payment facility at UK-hosted website withdrawn.

15 April 2005

The UK-hosted ESE website and associated email addresses were broken for 5 days due to a problem with an upgrade of the hosting server. The US-hosted website and email addresses were not affected.

27 March 2005

Online cost calculator broken for 1 day due to problems with website FTP server preventing uploading of turnaround times.

12 March 2005

Online credit card processing broken for 2 days following upgrade of website PHP to version 4.3.10. The problem took a while to debug, but the fix required only a minor change to one line in a PHP script file hosted on the website.

3 February 2005

Unable to send messages to clients with addresses provided by hanmail (a South Korean company), due to hanmail blocking all messages from the company that provides our SMTP email facility (we have been unable to determine the reason for hanmail's policy).

21 December 2004

1 December 2004

Website appearance substantially modified.

28 November 2004

This website and the associated email communications were broken for a few hours.

15 October 2004

Implemented an explicit quality guarantee.

15 September 2004

All editing charges are now rounded down to the nearest whole New Zealand dollar.

12 August 2004

Added this news page to the website.

11 August 2004

For several days our domain name was used as a spoof return address for spam, as indicated by our receipt of bounced emails that had not reached their destinations. These mailings were not generated by either our computers nor those of the company that hosts this website, but instead were due to the Internet mail system allowing anyone to send out emails using any return address under any domain he or she wishes.

We sincerely apologize to all people who received this spam, but unfortunately there was nothing we could do to stop it. Spam will remain a very unwelcome feature of Internet usage until there is some cost associated with the sending of email messages. We believe that regulating against spam will never be effective, but that it could be virtually eliminated overnight if the sending of an email message was subject to a nominal charge (even one substantially lower than 1 cent per message, which could be collected by the providers of email facilities).

17 July 2004

Increase in the extra fees for bank transfer and cheque payments that are not sent in New Zealand dollars (to more accurately reflect the deductions made by banks before we receive the funds).

19 June 2004

End of the price reductions implemented on 19 May 2004.

19 May 2004

Temporary reductions in charges for the urgent and semi-urgent services (by 15% and 10%, respectively).

15 May 2004

Introduction of fees for bank transfer and cheque payments that are not sent in New Zealand dollars (to reflect the deductions made by banks before we receive the funds).

7 May 2004

Clients can now choose any turnaround date between those for our urgent and standard services.

2 March 2004

Online credit card payment system implemented.

20 January 2004

Physical location moved from Wellington to Auckland (both in New Zealand).

8 August 2003

ESE email communications were broken for 2 hours.

11 May 2003

ESE email communications were broken for several hours.

28 March 2003

End of the price reductions implemented on 6 March 2003.

6 March 2003

Temporary reductions in charges for the urgent, semi-urgent, and standard services (by 20%, 15%, and 10%, respectively).

20 September 2002

Economy service withdrawn.

7 June 2002

Website now advertises the current turnarounds for our services.

11 July 2001

Economy service introduced.

27 April 2001

Website appearance substantially modified.

17 April 2001

Physical location moved from Auckland to Wellington (both in New Zealand).

9 January 2001

Job processing fee implemented.

1 August 2000

Now accept payments by credit card.

4 May 2000

ESE website implemented.